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Charry L. — Junior HR and Customer Support Specialist from Philippines

Charry L.

Junior HR and Customer Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Charry Leah G. is an experienced HR professional, Guidance Coach, and Customer Service Representative based in Cebu City, Philippines. She has handled high-volume customer inquiries for Amazon accounts at Ibex Global, focusing on order resolution and maintaining high satisfaction scores. In the healthcare sector at Ace Medical Center, she managed core HR functions such as recruitment, employee relations, training, documentation, and payroll. Her background includes facilitating psychological assessments and counseling support at the University of Bohol, as well as community rehabilitation work with Parole & Probation. Charry’s experience also spans clinical support in a metro rehabilitation facility and HR recruitment for design and industrial arts. She brings strong expertise in administrative assistance, client and customer support, and data tracking, demonstrated through consistent performance in fast-paced environments. She holds a Bachelor of Science in Psychology and is a Certified Human Resource Associate (CHRA).

Experience

  • Guidance Coach / Student Support Guidance

    PHINMA Education · 2024 — 2026
    Delivered tailored support to a diverse student population, managed communications across calls, emails, and messaging, monitored performance data, and implemented solutions to address student challenges while maintaining strong organizational and problem-solving skills in a dynamic setting.
  • Customer Service Representative (Amazon Account)

    Ibex Global · 2021 — 2022
    Responded promptly to a high volume of customer inquiries, providing assistance with order issues, returns, and account management to ensure satisfaction. Consistently achieved performance goals related to call quality, efficiency, and first-contact resolution.
  • HR

    Ace Medical Center
    Handled core HR functions, including recruitment, employee relations, training, process documentation, and payroll management.
  • Community

    Parole & Probation
    Supported rehabilitation and reintegration interventions, assisting with casework in a community-based setting.
  • Testing Center

    University of Bohol
    Administered psychological assessments and ensured accurate scoring within the testing center.
  • Guidance

    University of Bohol
    Assisted with counseling services and facilitated activities aimed at student guidance.
  • Clinical

    Metro Psych Rehabilitation Facility, Cebu
    Observed and provided assistance during therapeutic sessions focused on patient care in a clinical environment.
  • HR Recruitment

    Kenneth Cobonpue
    Oversaw recruitment processes from candidate sourcing through onboarding, ensuring staffing requirements were fulfilled efficiently.

Skills & Expertise

Education

  • Design and Industrial Arts - Senior High School
    PHINMA Education · 2024 — 2026
  • Bachelor of Science in Psychology
    University of Bohol · 2019 — 2024

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