Chelsea S.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Chelsea Sofia P. is an experienced Customer Service Representative in the telecommunication sector, having worked with Concentrix from 2024 to 2026. She provided high-quality support to customers, efficiently resolving issues and maintaining high satisfaction through strong verbal and written communication abilities. Chelsea demonstrated expertise in multitasking and consistently met daily performance metrics while managing multiple customer needs. Additionally, she is self-trained in social media and content as a Virtual Assistant, creating posts and captions with Canva and performing basic photo and video editing for digital content. Her background includes graduating with honors from the Technological Institute of the Philippines, specializing in Humanities and Social Sciences.
Experience
Customer Service Representative
Concentrix · 2024 — 2026Delivered high-quality support for telecommunication services, utilizing active listening and empathy to address customer needs. Handled various tasks efficiently while adhering to daily performance standards. Effectively resolved customer issues to sustain satisfaction levels.Self-trained Social Media Virtual Assistant
Self-directed learnerDeveloped skills in social media content creation, designing posts and captions with Canva. Engaged in basic video editing for reels and short-form content.
Skills & Expertise
Education
- Humanities and Social Sciences (HUMSS) Strand GraduateTechnological Institute of the Philippines · 2022 — 2024
Photos
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