cheng L.

Not specified

• Sales & Showroom Consultant

  Door and Window · 2024 — 2026
  Conduct consultations with homeowners to suggest customized door, window, and security gate options that suit their floor plans and budgets. Prepare transparent and detailed pricing quotations while educating clients on material specifications, such as fire-rated STS-certified doors and aluminium frames. Actively drive sales in the showroom by demonstrating product features and finalizing deals with customers. Guide clients through the entire process from their initial visit to final installation, ensuring a seamless service experience.

• Sales Assistant

  NTUC FairPrice · 2022 — 2024
  Greet customers, provide product information, and address any concerns. Organize and display products to improve the shopping experience and maximize sales. Manage inventory by monitoring stock levels, replenishing shelves, and notifying colleagues about low stock. Maintain a clean, safe, and organized store environment for both customers and staff while informing customers about promotions, loyalty programs, and special offers.

• Restaurant Manager

  Mana Cafe Puteri Harbour · 2021 — 2022
  Oversee restaurant operations and manage employee activities on a daily basis. Provide service and assistance to customers.

• Store Keeper cum Sales Assistant

  Dairy Farm · 2014 — 2020
  Monitor inventory levels and ensure timely reordering of stock. Unpack incoming orders, verify merchandise, and manage defective items. Direct employees in stocking shelves, maintaining the visual standards of the store. Respond to employee inquiries about company policies and provide training and feedback as necessary.

• Restaurant Supervisor

  Legoland Malaysia Resort · 2012 — 2013
  Create customer awareness for Legoland and ensure repeat visits by delivering exceptional service. Manage onsite operations including cash flow, staff arrangements, and customer complaints, while maintaining the cash register system.

• Sales Supervisor

  Foto Zoom Senai Airport · 2010 — 2012
  Facilitate sales of digital and professional cameras, recommending accessories such as lens filters for outdoor photography while providing guidance on camera features.

• Sales Representative and Technical Support

  Apple Computer Sdn Bhd · 2005 — 2010
  Lead in selling Apple computer products and manage the sales process from the initial contact. Collaborate with operational and tele-services teams to ensure adherence to product implementation schedules. Utilize strategic partners to support the sales process, assisting customers with any issues regarding their computers.

• Banquet Server

  J.W Marriott Hotel · 1998 — 2005
  Provide marketing and sales support for field/distribution sales, manage sales leads, and handle customer relations while exhibiting strong multitasking abilities.

• Senior Banquet Server

  J.W Marriott Hotel · 1998 — 2005
  Support field/distribution sales with direct marketing efforts, oversee sales lead management, and ensure customer satisfaction through effective handling.

• Professional Certificate of Food & Beverage Services Management

  Taylor's College Of Hotel Management · — — 1998
• Professional Certificate in customer service and product knowledge in apple computer

  CAL programming · — — 1993