Chepay Y.
Junior Freight Assistant
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Cherrie Ann Y. is an accomplished Entry-level Freight Assistant with hands-on experience in freight brokerage and truck dispatching. She holds a Bachelor of Science in Secondary Education with a major in MAPEH from Southern Luzon State University. Cherrie Ann has excelled in roles requiring high-level customer service, particularly as a Call Center Agent at Alorica Philippines and Foundever Philippines. Her experience includes handling high-volume customer interactions, resolving complaints, and achieving key performance metrics such as call handling time and customer satisfaction. In logistics, she specializes in utilizing TMS Platforms, Load Boards, and Freight Class Calculators while being skilled in quoting, rate negotiation, and carrier communication. Cherrie Ann's training and practice at Freight Courses 101 have further honed her capabilities in tracking, scheduling, and data entry, making her a valuable addition to any logistics operation seeking to enhance their efficiency.
Experience
Call Center Agent
Alorica Philippines, Foundever Philippines · 2018 — 2024Provided exceptional customer service in a fast-paced environment. Addressed customer concerns and escalations while effectively utilizing problem-solving skills. Ensured high levels of customer satisfaction by delivering accurate information and viable solutions. Met performance standards related to call handling time and issue resolution.Entry-level Freight Assistant
nullAcquired foundational knowledge of freight brokerage and truck dispatching through specialized training. Engaged in practical applications of shipment coordination and effective customer communication. Developed problem-solving skills within logistics operations and maintained high levels of organization and attention to detail.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education Major in MAPEHSouthern Luzon State University · 2008 — 2011
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