CHERIE M.

Cherie M. L. is a BSBA Financial Management graduate and a Certified Financial Marketing Professional with significant experience in the banking and customer service sectors. During her time at the Philippine National Bank, she gained hands-on experience in organizing and maintaining client account records, assisting in banking document processing, and supporting daily branch operations. In addition, she has accumulated five years of experience as a Customer Service Representative at Sutherland Global Services, where she excelled in troubleshooting technical issues, managing customer inquiries, and coordinating with healthcare professionals to ensure efficient patient care. Her dual role in handling collections management activities and providing customer service demonstrates her ability to negotiate repayment plans effectively. Cherie M. has also completed several professional development programs, including training in market assessment and branding strategies, enhancing her proficiency in areas such as payment negotiation and branding. She holds a Bookkeeping NC III certification from the Technical Education and Skills Development Authority, further substantiating her expertise in financial management.