Cherrly J.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Cherrly Joy M. is an experienced professional with over four years of multi-industry expertise in the Fintech and Telecommunication sectors. Known for her ability to streamline operations and manage client relationships, she excels in virtual and remote environments. As a Remote Cold Caller in the telecommunications industry, she has effectively introduced internet services to potential clients, achieving appointment setting targets. This role involved using Zoho CRM for maintaining positive customer relationships and accurate sales documentation. Additionally, her experience includes working as a Customer Service Representative at Transcom and Ubiquity, where she handled inbound and outbound calls for a US-based online lending company, providing technical support and resolving customer inquiries. Cherrly is proficient in using tools such as Microsoft 365 and HubSpot, enhancing her capability to support dynamic business needs as a Virtual Assistant.
Experience
Customer Service Representative
Transcom · 2022 — 2025Handled inbound and outbound calls for a US-based online lending company, resolving customer inquiries and providing necessary technical support. Supported daily operations by taking calls as required, thereby ensuring consistent service delivery during busy times. Maintained compliance with service level agreements (SLAs) and internal policies while managing customer interactions.Customer Service Representative/Sales
Ubiquity (Fine-Tech Account) · 2020 — 2022Managed both inbound and outbound calls for a US-based online lending company, addressing customer inquiries while providing technical support. Contributed to team efficiency through training and mentoring new agents as a Point of Contact (POC) for performance monitoring and coaching. Assisted in daily operations by handling calls during peak periods, ensuring consistent service delivery. Ensured compliance with service level agreements (SLAs) and internal company policies during all customer interactions.Data Entry / Customer Support / Tech Support / Dealer Support
Panasiatic Solutions · 2016 — 2020Managed inbound and outbound calls, delivering first-tier technical and sales support while meeting upselling targets. Successfully resolved client inquiries about technical issues, contributing to high customer satisfaction. Collaborated with a team to ensure seamless service delivery and consistent achievement of departmental goals.Remote Cold Caller
Telecommunication Industry/SalesActively contacted potential clients to introduce internet services and consistently achieved appointment setting targets. Qualified leads and guided clients through initial transactions, ensuring accurate information and follow-up for sales closure. Maintained effective communication with customers via Zoho CRM, fostering positive relationships and meticulous follow-up. Documented client interactions and sales progress to support ongoing sales strategies.
Skills & Expertise
Education
- Commercial Cooking NC 1Bago City College - Rafael Salas Drive, Barangay Balingasag, Bago City, Negros Occidental 6101, Philippines · 2010 — 2011
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