cherry J.
Submission Processor / Team Leader
Actively lookingNew to PlatformAbout
Cherry J. C. is a dedicated professional with extensive experience in the outsourcing and finance sectors. Most recent she worked as a Team Leader at Swak BPO since September 2021, Cherry excels in managing and training newly assigned representatives, improving their skills through hands-on, coaching and feedback. Her role emphasizes the dissemination of training and performance insights to the company. Previously, Cherry worked as a Customer Representative at Alorica and as a Treasury Staff at Hausland Estate Management Inc., where she oversaw financial operations, documented transactions, processed payments, and maintained accurate financial records. Cherry holds a Bachelor of Science in Accounting Technology from Holy Angel University, completed in 2017, exemplifying her strong foundation in financial management and process optimization.
Why hire me
Because I bring a strong combination of expertise, reliability, and a results‑driven mindset. I take ownership of every task entrusted to me. I stay focused on achieving the goals, not just my goal but the goal of the team and the organization. I also bring professionalism, integrity which is a non negotiable specially in this kind of industry, and a commitment to continuous improvement. I also set a mindset putting myself on the shoes of the business owner, which want to run the business smoothly with result.
Experience
Submission Processor / Team Leader
Swak BPO · 2021 — 2025Former Data Processor – Duties and Responsibilities Processed Workers' Compensation quotes across multiple carrier platforms and via email communication. Requested and tracked Loss Run Reports through email and designated online portals. Obtained Motor Vehicle Records using Samba to support underwriting and quoting processes. Prepared and completed supplemental applications and ACORD forms for new and renewal submissions. Logged approved quotes and declination letters accurately in the Applied Epic system. Managed policy renewals within Applied Epic, ensuring timely and accurate updates. Reviewed and validated renewal proposal quotes received from carriers. Prepared renewal presentations for Workers' Compensation policies, highlighting key changes and recommendations.Customer Service Representative
Alorica · 2017 — 2020Senior Expert Customer Representative – Duties and Responsibilities > Handled a high volume of inbound customer calls while providing prompt, professional, and effective customer service. > Assisted customers with purchasing newly released iPhone models and other mobile devices based on their needs and preferences. > Recommended and explained mobile plans to help customers select the most suitable and cost-effective option. > Explained billing statements, billing cycles, charges, and payment due dates to ensure customers understood their accounts. > Processed customer payments and assisted with billing-related inquiries. > Provided basic technical support by troubleshooting common issues with mobile devices, network connectivity,
Skills & Expertise
Education
- Bachelor of Science in Accounting TechnologyHoly Angel University · 2012 — 2017
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