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Cheryl P. — Mid-Level Workforce Specialist from Philippines

Cheryl P.

Mid-Level Workforce Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Cheryl P. is a seasoned professional with extensive experience in customer service and technical support across various industries. Currently, she serves as a Workforce Specialist at Strikingly, where her responsibilities include staff allocation for multiple languages, conducting onboarding calls, and verifying applicants' backgrounds. She previously worked at Teleperformance, supporting BOSE and Telstra clients, where she excelled in providing technical support, troubleshooting, and managing customer inquiries. Her role as a Customer Service Associate reinforced her abilities in handling inquiries and maintaining a high level of service. Earlier in her career, Cheryl worked with NCO Group and TELUS International, where she honed her skills in collections and technical support for prominent brands like Citibank and Samsung. Cheryl holds a Diploma in Computer Studies with a major in Computer Science from Informatics Computer Institute, enhancing her proficiency with Windows applications, Internet troubleshooting, and Basic HTML & Web Design.

Experience

  • WORKFORCE SPECIALIST

    STRIKINGLY · 2023 — 2024
    Managed staff allocations for languages including Hungarian, Finnish, Slovak, Thai, English, and Indonesian. Engaged in onboarding calls for trainees and handled inquiries via email, chat, and social media. Reviewed applicant translations, verified backgrounds, and monitored training processes. Compiled monthly reports and updated daily trackers.

  • CUSTOMER SERVICE ASSOCIATE

    TELEPERFORMANCE - BOSE · 2018 — 2019
    Addressed inquiries regarding BOSE products through incoming calls. Provided troubleshooting assistance and maintained communication about order updates and deliveries. Resolved technical issues related to product functionality.

  • ACTIVATIONS SUPPORT

    TELSTRA · 2010 — 2018
    Received calls related to new ADSL Internet service orders and assisted customers with their inquiries. Facilitated delivery status updates and resolved technical issues during internet installation. Helped customers with modem delivery tracking and ensured service quality.

  • COLLECTIONS AGENT

    NCO GROUP - CITIBANK & GE RECOVERIES · 2009 — 2010
    Managed calls to collect payments from delinquent accounts at GE Recoveries and CITIBANK. Assisted debtors with inquiries, made outbound calls, and documented transactions.

  • CUSTOMER INTERACTION ASSOCIATE & TECHNICAL SUPPORT REPRESENTATIVE

    TELUS INTERNATIONAL - SAMSUNG · 2007 — 2009
    Handled inbound calls to assist customers with various issues related to SAMSUNG devices. Provided troubleshooting support and prepared repair request transactions, guiding customers through device functionality.

  • CUSTOMER SERVICE REPRESENTATIVE

    TELEPERFORMANCE - SPRINT · 2007 — 2007
    Managed customer inquiries through inbound calls, utilizing product knowledge to solve issues related to phone plans and services.

  • TECHNICAL SUPPORT REPRESENTATIVE

    INTUIT (Turbo Tax Account) · 2006 — 2007
    Provided support through inbound calls and chat, addressed Turbo Tax errors, and guided customers through software functionalities.

  • CUSTOMER SERVICE ASSOCIATE

    NETOPIA INTERNET CAFÉ · 2006 — 2006
    Managed customer logins, operated the billing server, and prepared the Daily Sales Report. Assisted customers and maintained the inventory files.

  • COMPUTER PERSONNEL

    UNIVERSE CYBERCAFÉ · 2005 — 2006
    Supported new computer users in internet navigation and software processing. Handled cash transactions and maintained inventory records.

  • OJT - INTERN

    BPI HR DEPT · 2000 — 2001
    Assisted with employee database management and clerical tasks including photocopying and handling test papers.

  • SK OFFICE ASSISTANT

    MAKATI CITY HALL - SK DEPARTMENT · 2000 — 2000
    Supported office operations by assisting visitors and maintaining employee records.

  • SERVICE RECOVERY GROUP REPRESENTATIVE

    TELSTRA
    Provided solutions to customer escalations regarding internet services. Made outbound calls to assist customers according to their availability and offered technical support by troubleshooting issues remotely.

  • BIGPOND TRAINED TECHNICAL SUPPORT (WIRELESS, ADSL & CABLE)

    TELSTRA
    Troubleshot technical issues for internet services and provided remote configuration assistance. Offered support for equipment setup and escalation processes for unresolved issues.

Skills & Expertise

Customer SupportCustomer ServiceCustomer Service Representative

Education

  • Diploma in Computer Studies Major in Computer Science
    Informatics Computer Institute · 2001 — Present
  • High School
    Saint Francis School – Sta. Ana, Manila · 1997 — Present
  • Elementary
    Saint Francis School – Sta. Ana, Manila · 1993 — Present

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