CHESTER R.

Chester R. is a dedicated Customer Experience Team Leader with over six years of professional experience in the global BPO industry, specializing in customer support, technical troubleshooting, retention, and sales. Holding a Bachelor of Science in Mechatronics from Cebu Technological University, Chester has demonstrated extensive skill in leading and developing high-performing teams. With roles at companies such as TDCX, Concentrix, and Author Solutions, Chester has a proven track record of enhancing customer satisfaction through customer retention & relationship management. He excels in resolving complex issues and optimizing conversion rates through strategic consultations and promotions. Chester effectively supervises and mentors teams, ensuring quality and efficiency in service delivery for a leading global consumer electronics company, while also collaborating with cross-functional teams to address knowledge gaps and drive service excellence.