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Chetna S. — Mid-Level Banking Operations and Customer Support Specialist from India

Chetna S.

Mid-Level Banking Operations and Customer Support Specialist

India 6+ years
Open to offersNew to Platform
Languages
HindiEnglish
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About

Chetna S. is a seasoned Operation Executive with over 7 years of experience in the banking and insurance sectors, primarily through positions at HDFC Bank and TATA AIG. Armed with an MBA in Marketing and a Diploma in Computer Applications, she has honed her skills in CRM Software, customer support, and problem-solving. At HDFC Bank, she effectively managed 100+ daily customer queries via email and chat, achieving a 98% customer satisfaction score, and played a critical role in clearing operations and KYC documentation. Her tenure at TATA AIG saw her streamlining insurance claims processing and improving query resolution time by 20%. Chetna's commitment to excellence is evident in her contributions to process optimization and data accuracy, supporting both operational and marketing functions. With a robust work-from-home setup, Chetna is prepared to excel in a remote role and is ready for immediate engagement, provided it's 100% remote.

Experience

  • Operation Executive

    HDFC Bank Ltd · 2020 — 2026
    Handled over 100 customer queries daily through email and chat, achieving a consistent customer satisfaction score of 98%. Managed the complete clearing operations for the branch and generated daily/weekly MIS reports for senior management. Coordinated KYC documentation with internal teams to ensure compliance with TAT requirements. Provided training and mentorship to 5 new team members regarding CRM software, banking processes, and customer communication. Recognized upselling opportunities during customer interactions to support branch revenue goals.

  • Operation Executive

    TATA AIG General Insurance Co. Ltd · 2015 — 2016
    Delivered extensive back-office support for the processing of insurance claims, policy documentation, and resolution of customer queries via email. Ensured complete accuracy of data in client records and policy management systems. Assisted the marketing team by conducting data analysis and preparing client reports for cross-sell and retention strategies. Executed process improvements that successfully reduced the average query resolution turnaround time by 20%.

  • Telecalling Executive

    Previous Organization · 2014 — 2015
    Performed outbound customer calls focused on lead generation, product promotion, and appointment scheduling in the teleshopping industry. Met daily call targets while meticulously maintaining call logs in the CRM system.

Skills & Expertise

RunwayCustomer SupportProduct DesignCustomer Service RepresentativeCMS

Education

  • MBA – Marketing
    Institute of Management Studies, Devi Ahilya University · — — 2016
  • B.Com – Commerce
    DAVV · — — 2014

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