Chettiar A.
Mid-Level Remote Customer Service Specialist
Open to offersNew to PlatformAbout
Laurent C. is a seasoned Remote Customer Service Specialist with 5 years of experience supporting customers via chat, email, and live support in remote roles. Fluent in Indonesian, English, and Mandarin, Laurent managed high inquiry volumes and resolved billing, account, technical, and order-related issues efficiently, particularly at CV Bakrin Jaya. Additionally, Laurent served as a Digital Marketing Specialist in the textile industry at CV Asia Buana Textile, executing digital campaigns on Google Ads and Meta Ads that increased ROI by up to 35% in one year. With a Bachelor of Art in 3D Animation Design from UCSI Malaysia, Laurent brings a blend of customer support, remote communication, and graphic design along with certified expertise in Google Ads, digital marketing fundamentals, and SEO, supporting both customer experience and marketing strategy.
Experience
Digital Marketing Specialist
CV Asia Buana Textile · 2018 — 2025Oversaw digital campaigns using Google Ads and Meta Ads, focusing on enhancing return on investment.Remote Customer Service Representative
CV Bakrin Jaya · 2013 — 2018Managed daily customer inquiries, ranging from 50 to over 100, through chat and email. Addressed various issues including billing, accounts, technical support, and order processing, while ensuring compliance with company policies and service level agreements.
Skills & Expertise
Education
- Bachelor of Art - 3D Animation DesignUCSI Malaysia · — — 2013
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