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Chigozie C. — Mid-Level Customer Service Representative from Nigeria

Chigozie C.

Mid-Level Customer Service Representative

Nigeria 2-3 years
Open to offersNew to Platform
Languages
English
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About

Chigozie C. is a highly committed professional with robust experience in the healthcare, beauty, and retail sectors, focusing on roles such as customer service, cashier operations, and front desk administration. As a Customer Service Representative at Odera Hospital in Lagos, she effectively manages front desk responsibilities, including patient reception and cash transactions, while ensuring a smooth communication flow between patients and healthcare staff. Previously, as a Sales Assistant at JK Pharmacy, she excelled in promoting pharmaceutical and beauty products, contributing to enhanced sales performance. Her educational background in Economics from Imo State University has strengthened her organizational and analytical capabilities, essential for managing tasks such as client relations, complaint resolution, and reception management. Chigozie's fluency in both English and Igbo languages enables her to engage effectively with diverse clients, ensuring satisfaction and repeat patronage.

Experience

  • Cashier / Receptionist / Customer Service Representative

    Odera Hospital · 2025 — Present
    Acted as the primary contact for patients and visitors, facilitating a welcoming reception experience. Handled daily cash transactions, issued receipts, and ensured account balancing accuracy. Scheduled patient appointments, managed files, and addressed inquiries effectively. Fostered communication between patients and healthcare staff to support service delivery. Addressed complaints with care and timely follow-up. Maintained the organization and appearance of the reception area.
  • NYSC (National Youth Service Corps)

    Ajeromi Ifelodun Junior High School · 2023 — 2024
    Supported teachers in organizing classrooms and delivering lessons. Managed attendance and administrative records. Encouraged cooperation, discipline, and effective communication among students. Assisted with school programs and facilitated smooth academic operations.
  • Sales Assistant

    JK Pharmacy · 2020 — 2022
    Guided customers in finding products and offered information regarding their use and advantages. Managed purchase processing and kept accurate stock records. Enhanced sales and customer experience by promoting pharmaceutical and beauty products. Conducted inventory checks to ensure product availability and monitored expiry dates. Assisted colleagues in meeting daily objectives and upholding store standards.
  • Customer Service Representative

    Celeb Beauty · 2019 — 2020
    Delivered friendly customer service along with personalized beauty consultations. Oversaw client appointments, inquiries, and follow-ups with a professional approach. Promoted new beauty offerings to boost client engagement and sales. Resolved complaints effectively to ensure customer satisfaction. Kept the environment welcoming and tidy for all clients.

Skills & Expertise

Education

  • Bachelor of Science (B.Sc.) in Economics
    Imo State University, Owerri · — — 2021

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