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Chinyere E. — Junior Banking Customer Service Representative from Nigeria

Chinyere E.

Junior Banking Customer Service Representative

Nigeria 3-6 years
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About

Chinyere E. is an experienced professional with a background in the banking, education, and health awareness sectors. At Zenith Bank PLC, she served as a Customer Service Representative, handling client inquiries through phone, email, and chat, and collaborating with internal departments to address customer needs. Her tenure as a Client Advisor at AB Microfinance Bank involved account opening, customer service, and deposit mobilization by cross-selling bank products. In the education sector, Chinyere E. worked as a Classroom Teacher at Community School Mgbidi, where she communicated with parents and managed classroom operations. She also secured a leadership position organizing activities for BREAST WITHOUT SPOT CDS GROUP, focusing on group compliance and health education. Her academic background includes a BSc in Public Administration and certification in Human Resource Management.

Experience

  • Customer service representative

    ZENITH BANK PLC · 2022 — 2022
    Handled customer inquiries by phone, email, and chat, responding to questions about product details, pricing, and availability. Coordinated with internal departments to address customer needs and performed data entry tasks on various platforms.
  • Client Advisor

    AB MICROFINANCE BANK · 2020 — 2022
    Managed account opening processes and handled customer account operations. Provided customer service and supported deposit mobilization through cross-selling of bank products and sharing general information on products and services.
  • Classroom Teacher

    COMMUNITY SCHOOL MGBIDI · 2017 — 2018
    Maintained communication with parents and guardians about students' progress and needs, fostered student engagement in learning activities, enforced classroom behavior guidelines, and oversaw the preparation, supervision, and grading of tests and assignments.
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    BREAST WITHOUT SPOT CDS GROUP · 2018 — 2018
    Organized and monitored all group activities, ensured member compliance with group policies, and delivered education on breast cancer, sexually transmitted diseases, hygiene, and other health-related topics to diverse audiences.

Skills & Expertise

Education

  • BSc - Public Administration
    Chukwuemeka Odumegwu Ojukwu University · — — 2017

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