Chizoba U.

Chizoba U. is an accomplished Customer Service Representative with over five years of remote support experience in the e-commerce and laboratory services industries. At Masindy Global Resources and Philon Global, Chizoba handled 50+ daily customer inquiries using Zendesk, Gorgias, and Shopify, achieving a consistent 95% customer satisfaction rate and driving first-contact resolution improvements by 30%. Chizoba implemented process optimizations, such as a ticket prioritization system and knowledge base development, to streamline workflows and reduce response times. Proficient in managing subscription records with Recharge and facilitating team collaboration via Google Workspace, Slack, Asana, and Trello, Chizoba also contributed to laboratory record accuracy and coordinated health awareness initiatives. Chizoba’s training includes certifications in virtual assistance, customer success, project management, and customer engagement from ALX Africa and IBM.