Chrisanna M.

Chris-Anna M., based in Montego Bay, is a seasoned Customer Service Specialist with a strategic approach to handling customer interactions. Her career includes significant experience at Teleperformance, where she excelled as a Customer Service Representative from January 2025 to August 2026. During her tenure, she adeptly researched customer inquiries, leveraged technical knowledge, and utilized conflict resolution techniques to de-escalate complaints and provide insightful solutions. Previously, as a cashier at Joyful Supermarket, she honed her skills in processing transactions and maintaining a high level of customer satisfaction by personalizing service and staying informed about current products. Chris-Anna's commitment to delivering results is underscored by her ability to consistently meet sales targets and adapt her communication strategies to effectively address customer needs. She is fluent in English at an advanced level, enabling her to engage effectively with diverse clientele.