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Chrisna M. — Mid-Level Virtual Assistant from Philippines

Chrisna M.

Mid-Level Virtual Assistant

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Chrisna M. is a detail-oriented and proactive Virtual Assistant with over 3 years of experience in administrative support, customer service, and sales. Based in the Philippines, Chrisna has demonstrated expertise in managing calendars, emails, and travel arrangements during their tenure as an Executive Assistant at PricewaterhouseCoopers (PwC), assisting with contracts and coordinating cross-functional teams to ensure smooth project delivery. Their role at Cognizant Technology Solutions as a Customer Service and Sales Associate involved handling inquiries and sales, demonstrating proficiency in CRM tools such as Salesforce. With a Bachelor of Science in Tourism Management from Sorsogon State University and experience in social media support and content creation using tools like Canva, Chrisna is committed to improving processes and supporting business growth. Chrisna's adaptability and skill in operational coordination make them a valuable asset for fast-paced environments, having served both local and international clients, including in the US and Canada.

Experience

  • Executive Assistant

    Pricewaterhousecoopers (PwC) · 2025 — 2026
    Oversaw calendars, emails, and travel logistics for stakeholders in the Tax, Assurance, and Deals divisions. Aided in the creation of contracts, preparation of documents, and client communication utilizing Google Workspace and Microsoft Office. Collaborated with cross-functional teams to facilitate smooth workflows and timely project completion. Organized records and supported daily operations to enhance efficiency and accuracy.

  • Customer Service and Sales Associate

    Cognizant Technology Solutions · 2022 — 2024
    Addressed inbound customer inquiries regarding orders, billing, and product issues. Executed outbound sales calls leading to successful lead conversions. Employed Salesforce CRM for tracking leads, managing follow-ups, and ensuring data accuracy. Provided quality customer service in a high-paced environment.

  • Customer Service Representative

    Concentrix · 2022 — 2022
    Managed customer inquiries, offering technical support and assistance with billing. Recognized upselling opportunities contributing to overall sales performance. Ensured high levels of customer satisfaction through effective communication.

  • Terminar Cashier

    Davao Manpower Inc. (CitiHardware) · 2021 — 2022
    Accurately processed transactions while maintaining balanced financial records. Provided excellent customer service within a fast-paced retail setting.

Skills & Expertise

CRM ManagementCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science in Tourism Management
    Sorsogon State University · — — 2021

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