Christina B.

Christina B. is a seasoned Customer Service Representative and Virtual Assistant with expertise in the healthcare and retail sectors. Her experience is rich with roles at companies like Carelon Global Solution, Everise Philippines, Telus Digital Philippines, and Alorica Philippines. She excels in managing inbound and outbound calls, handling customer queries about healthcare benefits, scheduling wellness appointments, and using CRM systems such as Salesforce, Zendesk, and Freshdesk. Christina has demonstrated proficiency in appointment scheduling, ticketing support, and calendar management, ensuring operational efficiency in remote and hybrid work environments. She holds a Bachelor's degree in Computer Science with a focus on Business Administration from Stratford International School.