Christine J.

Christine J. is a seasoned Customer Service and Healthcare Support Professional with over four years of experience in the BPO sector, specializing in financial, healthcare, and virtual support environments. At Foundever Philippines, she excelled as an Inbound Customer Service Tier 2 Professional on the Capital One Financial Account, where she expertly resolved credit card and banking issues, handled fraud cases, and ensured high levels of customer satisfaction and account security. Later, in her role at Everise Philippines, she served as a Benefits Verification Specialist with CVS, verifying insurance benefits and prescription coverage to optimize medication processing and reduce delays. Her coordination with healthcare providers and pharmacies was instrumental in resolving prescription and authorization issues efficiently. Christine's freelance experience as a Virtual Assistant focused on improving customer engagement and retention through effective communication strategies. She holds a Bachelor of Fine Arts degree from the Eulogio "Amang" Rodriguez Institute of Science and Technology.