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Christine H. — Junior Turnover Assistant from Philippines

Christine H.

Junior Turnover Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Christine H. is a detail-oriented and proactive Turnover Assistant with significant experience in the real estate and facility management sectors. At SM Development Corp., she excels in supporting property documentation and client coordination, ensuring the seamless transition from construction completion to client occupancy. With a focus on managing punch lists and turnover processes, Christine ensures all units meet necessary criteria before turnover initiation. She efficiently utilizes Microsoft Dynamics 365 & CRM 2015 to manage client interactions and track project statuses, serving as the primary contact for clients. Her role involves preparing turnover reports and responding to client inquiries and escalations, demonstrating strong organizational skills and commitment to excellent customer service. Christine holds a Bachelor of Science in Business Administration from The University of Manila and leverages advanced skills in the Microsoft Office Suite to generate professional reports and perform data analysis, contributing to the efficiency of turnover processes.

Experience

  • Turnover Assistant

    SM Development Corp. · 2021 — 2026
    Collected accounts eligible for turnover from respective teams, ensuring all criteria were met prior to initiating the turnover process. Coordinated with pertinent teams to confirm unit readiness before notifying clients, thereby facilitating a seamless transition. Analyzed client inquiries received via emails, notes, or calls, and served as the main point of contact throughout the turnover process. Managed escalations from internal stakeholders, identifying the necessary actions for prompt issue resolution. Monitored the status of units until acceptance, guaranteeing that no delays occurred in the turnover process. Prepared turnover reports and ensured their timely delivery while endorsing the creation and tracking of request tickets through CRM/D365 to maintain communication with the technical team regarding project statuses. Utilized the CRM/D365 system for tracking client interactions, ensuring information was accessible for internal reference.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    THE UNIVERSITY OF MANILA · 2015 — 2019

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