Christine J.

Christine Jane P. is an experienced operations and customer support professional with a track record across customer care, claims management, and administrative roles in the outsourcing, e-commerce, and business process domains. As a Customer Care Supervisor at Harte Hanks, PH, she oversaw team scheduling, KPI monitoring, and escalation resolution, ensuring SLA compliance and robust administrative documentation. Previously, she served as a Subject Matter Expert, focusing on operational process documentation and audit compliance. Christine managed vendor communications and coordinated claims handling as a Claims Associate, emphasizing deadline tracking and discrepancy resolution. At Boldr Impact PH, she utilized CRM tools (HubSpot) and e-commerce platforms like Shopify to efficiently manage email communications, order tracking, and team coordination via Slack and Google Chat. Proficient in Google Workspace, Outlook, Salesforce, FedEx, and project management tools, she brings over eight years of hands-on experience supporting U.S.-based clients and remote teams.