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Christine T. — Senior Customer Service Specialist from Philippines

Christine T.

Senior Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Christine T. is a seasoned Customer Service and Client Support professional based in Las Piñas City, Philippines, with 7 years of comprehensive experience working with international clients across diverse sectors, including healthcare, pharmacy, insurance, e-commerce, and virtual support. Her expertise lies in managing claims and disputes, handling sensitive information, and coordinating customer needs via phone, email, and chat. Notable for her integrity, accountability, and focus on accurate client service, Christine has served as a Patient Care Coordinator at PACE Cardiology, excelling in patient communication and collaboration with multidisciplinary teams. At WNS Global, she managed motor insurance claims, ensuring accurate records and effective communication with stakeholders. Her role as a Customer Care Specialist at Vistaprint involved assisting small business owners in the U.S. and Canada with customized marketing solutions. Christine holds a Bachelor of Science in Business Management, specializing in Operations Management, and is proficient in tools such as Salesforce, Microsoft Office, and various CRM systems.

Experience

  • Patient Care Coordinator

    PACE Cardiology · 2025 — 2026
    Coordinated patient appointments, referrals, and follow-ups for cardiology care while maintaining accurate patient records and handling sensitive information in line with healthcare privacy regulations.
  • Customer Service Representative / Motor Claims Manager

    WNS Global · 2024 — 2024
    Managed motor insurance claims from initiation to resolution, engaging with policyholders and stakeholders to ensure claim progress and compliance with service standards.
  • Virtual Assistant

    Brightdrop Solutions · 2022 — 2023
    Handled client communications and delivered responsive customer support, ensuring accurate information flow and effective administrative operations remotely.
  • Customer Care Specialist / Design Consultant

    Vistaprint / Cimpress · 2021 — 2022
    Provided support to US and Canadian small business owners in designing customized marketing materials while collaborating with in-house designers for solutions.
  • Customer Service Advocate

    Optum Global Solutions · 2019 — 2021
    Processed prescription orders and coordinated with healthcare providers for timely medication fulfillment while assisting patients via phone, chat, and email.
  • Customer Service Professional

    IBEX Global · 2019 — 2019
    Provided billing support and payment processing for telecom products while achieving sales goals through upselling techniques.

Skills & Expertise

Education

  • Bachelor of Science in Business Management, Major in Operations Management
    STI Academic Center Las Piñas City, Manila, Philippines · — — 2018

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