Christine C.
Junior Customer Success Officer
Open to offersNew to PlatformAbout
Christine Cara J. is an experienced Customer Support Officer and HR Specialist with a background spanning customer success, technical support, sales, education, and creative media. She advanced customer satisfaction and handled complex inquiries at WHS Systems, managing multiple accounts and utilizing her analytical and relationship-building skills in the technology solutions domain. At G&A Partners, she processed payroll and benefits remotely, resolving tax and benefits issues within the HR sector. Christine provided inbound and outbound technical troubleshooting at Concentrix and delivered English language tutoring to children during the COVID-19 period. With roles in BPO sales and as a video editor for Toyota Cagayan de Oro, she demonstrates graphic design expertise using Adobe Creative Suite and Filmora, contributing creative solutions to marketing and branding projects in corporate and freelance capacities.
Experience
Customer Success Officer
WHS Systems · 2024 — 2025Emphasized a customer-focused approach by prioritizing satisfaction and value. Resolved customer issues creatively and effectively. Communicated complex concepts clearly in both verbal and written formats. Developed a deep understanding of the company’s products and services to enhance customer interactions. Fostered strong customer relationships, managed multiple accounts efficiently, and identified sales and upselling opportunities while maintaining trust. Collaborated with cross-functional teams to address customer needs and analyzed data to enhance the customer experience.HR Specialist
G&A Partners · 2022 — 2024Handled payroll processing and benefits administration. Addressed discrepancies in payroll and provided clarification on minor tax matters. Offered guidance to employees regarding available benefits and managed inquiries effectively.Technical Support Representative
Concentrix · 2021 — 2022Delivered inbound, outbound, and non-voice technical support. Followed scripted troubleshooting methods, addressed customer concerns, and ensured customer satisfaction.English Tutor
Freelance · 2020 — PresentProvided tutoring for children aged 6-10, focusing on language proficiency in areas such as grammar, vocabulary, and pronunciation.Call Center Agent
Arriba Telecontact Inc. · 2019 — 2020Promoted and sold products and services to both businesses and individuals. Delivered sales pitches, addressed customer inquiries, and documented transaction details.Sales Ambassador
Wow Company (Grand Videoke) · 2017 — 2018Assisted customers by providing product information and managing inquiries. Engaged customers actively to promote and facilitate product sales.Graphic Designer
FreelanceCreated logos and branding materials, including business cards and merchandise mockups. Produced logo animations using After Effects and maintained awareness of various design trends such as modern and vintage styles.Video Editor
Toyota Cagayan de OroEdited videos for advertising and social media reels while utilizing Adobe Premiere Pro, After Effects, and Filmora. Concentrated on visual storytelling, file management, and video exportation.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education, Major in EnglishChrist the King College · 2014 — 2018
- Bachelor of Science in Business AdministrationCapitol University · 2009 — 2011
Interested in this professional?
Sign in as an employer to save this profile or invite Christine C. to a job.
Sign in as an employer