Christine S.
Junior E-commerce Customer Service Specialist
Open to offersNew to PlatformPortfolios
About
Christine M. is a Customer Service Specialist with a keen focus on the e-commerce, travel, and hospitality sectors. Her expertise lies in managing orders, reservations, and subscriptions while efficiently addressing inquiries, returns, and exchanges. Christine's career is marked by her role as a Customer Service Representative in the telecommunications industry, where she handled 80–120 customer tickets daily across email and chat, consistently fulfilling SLA requirements. Her proficiency with platforms such as Zendesk, Gorgias, and Shopify was pivotal in maintaining accuracy in customer requests and order updates. In the healthcare and insurance domain, Christine managed patient records and resolved escalations through HIPAA-aligned processes. Her educational background includes a Bachelor's degree in Criminology from Rizal Memorial Colleges Inc., and she holds a certification in Gorgias Customer Support Training. Christine's commitment to high customer satisfaction and adept use of CRM tools make her a valuable asset in any customer-focused environment.
Experience
Customer Service Representative
Telecommunications IndustryHandled 80–120 customer tickets per day via email and chat, consistently achieving SLA requirements. Managed a range of customer concerns, including billing disputes, plan modifications, cancellations, and refunds. Resolved customer issues with a less than 2% error rate concerning order updates and account management. Employed Zendesk, Gorgias, and Shopify to accurately process requests and update customer information. Addressed escalations and complex cases to provide resolutions while prioritizing customer satisfaction.Customer Support Representative
Healthcare / Insurance IndustryProcessed 80–120 tickets daily through email and chat while upholding SLA compliance. Assisted members with inquiries regarding insurance claims, eligibility verification, and billing. Maintained accurate data entry with under 2% processing errors through the use of CRM tools, including Zendesk and internal healthcare platforms. Managed sensitive healthcare information in accordance with HIPAA-aligned standards. Coordinated with internal departments to independently resolve escalations and provide clear resolutions for customers.
Skills & Expertise
Education
- Bachelor of Science in CriminologyRizal Memorial Colleges Inc. · 2021 — 2022
- SecondaryHoly Cross of Bunawan Inc. · 2015 — 2016