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Christopher N. — Mid-Level Executive Virtual Assistant from Kenya

Christopher N.

Mid-Level Executive Virtual Assistant

Kenya 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Christopher N., an adept Executive Virtual Assistant based in Nairobi, Kenya, excels in providing comprehensive support to top-tier executives across varied industries. Currently, he efficiently manages the needs of a UK-based CEO and a Philippines-based COO, showcasing expert calendar & inbox management, meticulous travel coordination, and precise KPI reporting. Christopher's career began in a high-paced BPO environment, where he developed a keen sense for project & task tracking and team management. These skills translated seamlessly into his executive roles, where he has significantly improved operational efficiencies, particularly through AI workflow automation. With a Bachelor of Business Management from the University of Nairobi and certifications in Virtual Assistance and Generative AI, Christopher merges technical expertise with strategic operational support, facilitating optimized business processes and enhanced executive productivity.

Experience

  • Executive Assistant to CEO

    Confidential UK Client · 2025 — Present
    Manage the CEO's calendar and inbox while overseeing communications across various time zones. Coordinate all aspects of international travel, including flights, accommodations, and transport logistics. Prepare comprehensive meeting briefs and executive summaries, ensuring thorough preparation for discussions. Develop and uphold SOPs and workflow systems for efficient operations. Handle confidential communications responsibly and with discretion.

  • Executive Assistant to COO

    Confidential Philippines Client · 2024 — Present
    Provide comprehensive executive support for the COO of a finance firm, including calendar management, inbox oversight, travel logistics, and task prioritization. Streamline inbox management to significantly reduce email backlog and enhance response times. Compile and oversee KPI and financial reports to facilitate faster decision-making. Establish a shared task tracker that serves as the team's standard workflow tool while promoting cross-functional collaboration.

  • Customer Care Specialist (BPO – Inbound)

    CCI – Contact Center International · 2023 — 2024
    Facilitate high-volume inbound customer interactions, achieving a strong resolution rate. Enhance customer satisfaction through improved communication and quicker problem-solving. Train and onboard new agents to boost team performance and ensure adherence to service protocols. Analyze CRM data to optimize response times.

  • Barista & Operations Support

    Carnivore (Tamarind) & Elysian Resort · 2021 — 2022
    Provide exceptional customer service in busy hospitality settings, contributing to high positive feedback rates. Assist in daily operational tasks, including inventory management and team scheduling for a large customer base. Participate in developing the social media content strategy, enhancing engagement on platforms like Instagram.

Skills & Expertise

ERP / Enterprise SystemsFinancial Accounting AnalysisExcel Expert

Education

  • Bachelor of Business Management
    University of Nairobi · — — 2021

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