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Christy Z. — Mid-Level Customer Service Representative from Philippines

Christy Z.

Mid-Level Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Christy Z. is an experienced professional with a background spanning customer service, sales, virtual assistance, education, office administration, healthcare, and retail in the Philippines and international remote spheres. As a Sales Representative at Calls Experts in the insurance and financial services sector, Christy leveraged inbound/outbound calling and online application processing to qualify clients for life insurance solutions. Her entrepreneurial leadership at R and B Store in general merchandise demonstrates capability in project management, business planning, and data analysis to adapt strategies and optimize sales. Previous roles include Customer Service and Sales Representative positions in BPO environments, where Christy managed high-pressure customer interactions and processed sensitive bank data. Additional experience as a Medical Representative and Shipping Office Clerk underscores expertise in data entry, compliance, and logistics within healthcare and manufacturing industries.

Experience

  • Sales Representative - Work From Home

    ISI US Qualifier for Final Expense Insurance Plans / EZ Life · 2024 — 2025
    Executed both Inbound and Outbound calls, focusing on cold calling leads for additional Insurance coverage and Financial Services. Verified client information and conducted qualifications to assess eligibility for programs. Assisted clients with applying for Life Insurance online through an application process.

  • Entrepreneur

    R and B Store / General Merchandise · 2015 — Present
    Adapted business strategies to navigate challenging economic conditions effectively. Maintained customer satisfaction through efficient project management and timely product delivery. Researched market opportunities and secured funding to launch a successful startup. Fostered brand recognition and customer loyalty by consistently delivering high-quality products and services over time. Managed budgeting, forecasting, and financial reporting. Implemented a referral program to encourage customer word-of-mouth promotion while analyzing sales data to adjust marketing strategies.

  • Customer Service Representative

    Teletech Customer Care Management · 2008 — 2008
    Handled customer complaints with empathy, significantly enhancing loyalty and repeat business. Dealt with high-stress situations professionally, resolving disputes or conflicts efficiently. Addressed escalated calls with effective solutions for both customers and the company, boosting customer satisfaction through accurate information provision and active listening.

  • Sales and Customer Service Representative

    Cyber City Teleservices · 2006 — 2007
    Identified customer needs to recommend relevant products or services, contributing to increased sales revenue. Ensured exceptional service standards by consistently meeting performance metrics for quality, speed, and accuracy. Processed bank information for prospects while informing customers about promotions and special offers.

  • Shipping Office Clerk

    Malinta Corrugated Boxes Manufacturing Corporation · 2005 — 2006
    Ensured compliance with packing, labeling, and documentation regulations for shipments. Coordinated closely with carriers to expedite urgent shipments, maintaining quality standards. Fostered strong relationships with carriers to facilitate smooth deliveries while collaborating with sales and customer service to resolve shipping issues. Maintained accurate shipment records and optimized scheduling based on order volume trends.

  • Clinician/Medical Representative/Medical Office Clerk

    Elanar Drug Center · 2003 — 2003
    Organized meetings with medical staff as a Medical Representative, developing business leads and negotiating contracts. Completed routine clinical tasks to ensure doctors prescribed specific brand products. Conducted data entry, bookkeeping, and administrative tasks as an Office Clerk, providing outstanding customer service throughout the sales process to strengthen client loyalty and encourage repeat business.

Skills & Expertise

Solidity DeveloperCustomer ServiceVirtual AssistantData AnalystCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science In Computer Science
    Interface Computer College · — — 2003