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Cinderela B. — Mid-Level Customer Service Representative from Philippines

Cinderela B.

Mid-Level Customer Service Representative

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Cinderela C. has cultivated a robust career as an Executive Virtual Assistant and Customer Service Representative with a focus on providing exceptional support in dynamic environments. Her expertise encompasses customer engagement across multiple channels, including phone, email, and chat, ensuring that inquiries are resolved promptly and accurately as part of her role at Teleperformance Davao and VXI Global Davao. Cinderela effectively leverages tools like Zendesk, Avaya, and Slack to enhance operational efficiency in customer and technical support sectors. Her tenure with the Modern Life Trend Company further highlights her capabilities in digital marketing, where she developed and executed marketing strategies that aligned with company objectives. She holds a Bachelor's Degree in Secondary Education from Central Mindanao Colleges, emphasizing her well-rounded educational and professional foundation.

Experience

  • Customer Service Representative/Email, Chat Support

    Modern Life Trend Company · 2021 — 2022
    Handled customer inquiries through phone, email, and chat while providing accurate information on products, services, pricing, and policies. Efficiently resolved complaints and issues while maintaining professionalism and processed orders, returns, exchanges, and account updates.
  • Technical Support

    VXI GLOBAL DAVAO · 2019 — 2020
    Assisted customers by guiding them through troubleshooting steps to resolve technical issues.
  • Executive Virtual Assistant /Customer Service Representative

    Teleperformance Davao
    Provided customer service support while managing various administrative tasks.

Skills & Expertise

Education

  • Bachelor of Secondary Education Major in History
    Central Mindanao Colleges

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