Cindy V.
Mid-Level Social Media Manager
Open to offersNew to PlatformAbout
Cindy V. is a seasoned Warranty Specialist and Customer Service Representative with extensive experience at ISupport Worldwide and Classic Accessories from 2021 to May 2025. She has adeptly handled warranty claims specifically for outdoor furniture, managing customer communications across various channels including chat, email, and phone. Her capabilities include processing shipping updates via UPS, validating claims through document review, and resolving issues with Zendesk. Cindy's administrative roles involved managing sensitive dealer paperwork and account monitoring for telecommunication applications, notably with Unlimited Prepay Distribution as an Admin Assistant from June 2025 to January 2026. At TELUS International and as a freelance Social Media Manager, her skills in social media optimization, ad campaign management, and market research were effectively employed across platforms like Facebook and Instagram. Her analytical prowess extended to roles in fraud and data analysis, where she ensured compliance with credit regulations and resolved merchant chargebacks. Her strategic contribution involved strong skills in social media branding and ad performance tracking, optimizing client engagements and conversions.
Experience
ADMIN ASSISTANT
UNLIMITED PREPAY DISTRIBUTION · 2025 — 2026Validated bank documents and VROL while checking dispute forms and handling chargebacks initiated by customers or financial institutions. Investigated chargebacks to determine the reasons behind them, gathered documentation to support the company's position, and maintained detailed records of chargeback cases. Ensured compliance with regulations from credit card networks and communicated case statuses clearly and timely.WARRANTY SPECIALIST | CUSTOMER SERVICE REPRESENTATIVE
ISUPPORT WORLDWIDE/ CLASSIC ACCESSORIES · 2021 — 2025Processed warranty claims for outdoor furniture and managed customer calls regarding warranty status, order updates, refunds, and returns. Tracked shipping status via UPS and validated claims and warranty eligibility through document reviews. Utilized Zendesk to resolve tickets related to warranty claims and customer inquiries across chat, email, and phone. Coordinated with internal teams to facilitate order and replacement processing while maintaining accurate records of claims and customer interactions.SOCIAL MEDIA MANAGER | FACEBOOK ADS SPECIALIST
BEC ALISON AU | MARKETING STRATEGIST AND COACH - UPWORK CLIENT · 2023 — 2023Created social media content and performed social media audits, while conducting market research and scheduling posts across various platforms. Engaged with customers on multiple channels, analyzed data across platforms, and created videos alongside graphic design and video editing tasks. Executed targeted ad campaigns on Facebook and Instagram to achieve client objectives.SOCIAL MEDIA MANAGER | FACEBOOK ADS SPECIALIST
TELUS INTERNATIONAL · 2015 — 2021Managed social media content scheduling and posting, optimized social media profiles, and conducted competitors’ analysis and market research. Planned and executed Facebook and Instagram ad campaigns, created targeted ad sets based on audience research, designed ad creatives, and optimized copy for engagement and conversions. Oversaw ad budgets and tracked performance metrics such as CTR, ROAS, and CPA.ADMIN ASSISTANT | CUSTOMER SERVICE REPRESENTATIVE
nullOversaw paperwork that included sensitive dealer information such as SSN, EIN, and driver’s license. Created EPAY and VIDAYPAY accounts, and submitted dealer applications for AT&T, Gen Mobile, and Verizon. Followed up with dealers via email and calls to ensure collection of necessary paperwork for application processing and monitored account activation.SOCIAL MEDIA MANAGER | FACEBOOK ADS SPECIALIST
DETROIT FUTURE IS FEMALE | INTERNATIONAL CLIENTnull
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