Claire B.

Managed operational responsibilities for a portfolio of approximately 93 assets across Gauteng, Western Cape, Free State, and Mpumalanga, leading a team of 7 operational leaders to meet KPIs and business goals. Directed comprehensive operational management activities such as budgeting, cost control, reporting, governance, and interaction with tenants and stakeholders. Developed and executed operational strategies and standard operating procedures to enhance performance and consistency. Implemented controls and measures to mitigate risks and safeguard stakeholder interests. Authorized expenditures and operational commitments in accordance with budget approvals and governance protocols. Monitored operational performance, resolved issues, and ensured service delivery through structured reporting. Engaged in senior management discussions, providing insights for informed decisions and collaborating effectively with Finance, Procurement, HR, Leasing, and technical teams for cohesive operational outcomes.

Oversaw facilities operations with a focus on maintaining service standards and implementing policies to enhance operational efficiencies. Liaised with various departments to ensure effective management of facilities and address any concerns that arose.

Responsible for managing facility operations, ensuring compliance with business standards, and fostering relationships with clients and contractors to meet service delivery expectations.

Led operations and guided strategic direction for facilities management, encompassing project oversight and coordination of resources to fulfill operational goals.

Managed call center operations, focusing on enhancing customer service delivery and implementing processes that aligned with the overall business strategy.

Directed call center activities, ensuring optimum service standards and developing operational processes to improve client engagement.

Oversaw facilities management for Mr. Price, maintaining service quality and compliance with operational standards while managing teams effectively.

Developed solutions for facilities management services, optimizing operational workflows to enhance efficiency and client satisfaction.

Managed facilities operations for EY, ensuring compliance with industry standards and maintaining high performance in service delivery.

Supervised facility services for Absa, focusing on maintaining operational quality and managing stakeholder relationships effectively.

Implemented facilities management services, ensuring operational readiness and compliance with client expectations.

Managed facilities and implementation services, focusing on enhancing service delivery processes and ensuring compliance with operational standards.