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Claire D. — Mid-Level Virtual Assistant from Philippines

Claire D.

Mid-Level Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
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About

Claire D. is an experienced Virtual Assistant with a solid background in the BPO industry, having worked in various capacities from customer service to comprehensive administrative support. Her tenure at Cyberbacker showcases her adeptness in managing contact details, leading tailored SmartPlans, and engaging in dynamic email and text campaigns. Claire excels in using tools like KW Command and Mailchimp to streamline communications and enhance client relationships. Her previous roles at companies such as Concentrix and Forever 21 involved reservations, order processing, and tech support, underscoring her adaptability across industries. Additionally, Claire's educational foundation in Computer Engineering from AMA Computer University complements her technical proficiency and ability to leverage technology for effective task management.

Experience

  • General Administrative

    Cyberbacker · 2025 — 2026
    Added and edited contacts with details such as birthday, profession, and social accounts. Created filters and SmartViews, posted appropriate notes and tags. Developed tailored SmartPlans for leads based on individual needs. Sent communications including birthday, anniversary, and thank you letters via Email, SMS, and cards. Produced quarterly newsletters featuring tips and activities. Managed email and text campaigns, gathered client reviews for social media, and organized client event invitations utilizing a follow-up system.

  • Hotel Planner

    Concentrix, Inc. · 2024 — 2025
    Assisted customers with hotel accommodation bookings. Managed modifications and reservations for hotels. Addressed customer concerns related to hotel stays.

  • LG Customer Service Escalation Team

    Concentrix, Inc. · 2024 — 2024
    Provided assistance for issues regarding LG appliances, electronics, and mobile devices. Ensured prompt support to maintain customer satisfaction.

  • Centerwell Pharmacy

    HUMANA · 2023 — 2024
    Processed customer orders and modified account information. Directed inquiries to the correct departments.

  • Iron Mountain Shredding Company

    Company not specified · 2022 — 2023
    Handled processing of orders and refunds. Updated customer information and account details.

  • Email Support Squad

    Hybrids, Inc. · 2018 — 2022
    Delivered tech support, processed orders, and managed device activations and deactivations. Administered refunds and distributed discount codes.

  • Chat Support

    Forever 21 · 2016 — 2018
    Supported customers via chat, managed email processing, and handled order inquiries. Assisted in package status checks, engaged with courier services, and processed refunds and product replacements.

  • Senior Customer Service Representative

    IQOR · 2015 — 2016
    Provided customer support, performed technical troubleshooting, and resolved various issues. Maintained adherence to policies and documented product knowledge.

  • Customer Service Representative

    Teletech · 2009 — 2015
    Engaged in customer support within the BPO industry.

  • Caller Interaction

    Eperformax · 2008 — 2009
    Interacted with callers, ensuring efficiency and accuracy in service delivery while maintaining quality assurance and database protection.

Skills & Expertise

Supply ChainCustomer Service

Education

  • Bachelor of Science in Computer Engineering
    AMA COMPUTER UNIVERSITY · 1998 — 2003