Clarissa M.
Junior Customer Service Virtual Assistant
Open to offersNew to PlatformLanguages
TagalogEnglish
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About
Clarissa M. G. Dedicated support professional with nearly 3 years of proven experience managing multiple customer interactions, delivering accurate information, and providing tailored product recommendations. Strong background in customer service and sales, with a focus on clear communication and customer satisfaction.
Experience
Sales Support Agent (Chat & Email)
Concentrix CVG Philippines, Inc. · 2025 — 2026Delivered real-time customer assistance through live chat and email for HP products, ensuring prompt and professional communication. Supported sales transactions with recommendations, upselling, and cross-selling efforts while managing multiple chat sessions without compromising service quality.Customer Experience Agent (Calls)
Alorica Teleservices, Inc. · 2024 — 2025Provided responsive support via voice calls by addressing customer concerns and offering timely resolutions aligned with company policies. Maintained professionalism in de-escalating challenging situations and transformed inquiries into opportunities for enhancing customer satisfaction.Customer Service Representative (Chat)
AFNI Philippines Inc. · 2022 — 2024Handled a high volume of incoming chat inquiries, ensuring a positive, empathetic, and professional demeanor. Resolved customer complaints with accurate solutions within stipulated timeframes and utilized CRM tools for delivering comprehensive information.
Skills & Expertise
Education
- Diploma in Office Management TechnologyPolytechnic University of the Philippines - Quezon City Branch · 2019 — 2022
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