Clark P.
Mid-Level Patient Advocate
Open to offersNew to PlatformAbout
Clark P. has a rich background in healthcare and sales industries, demonstrating strong capabilities in patient advocacy and client relationship management. At Medrisk Philippines, he excelled as a Patient Advocate Level 2, conducting outbound communications with patients and healthcare professionals, focusing on accurate and compliant document handling for RFAs, medical orders, and injury reports. His transition to Fusion BPO Services involved managing homeowner inquiries and ensuring seamless service facilitation. As a Team Leader at One Centurion, Clark P. spearheaded outbound patient outreach for medical brace needs, skillfully employing CRM tools for workflow management and leveraging his knowledge of ICD-10 codes for precise medical documentation. At Supreme Contact Center, he expanded his repertoire in sales, skillfully nurturing client relationships and driving lead generation. Earlier, at IPP Technologies, Clark aimed to enhance online visibility for businesses through strategic digital marketing outreach. He holds a Bachelor of Secondary Education Major in Math from ICCT College, underlining his commitment to structured learning and data-driven decisions.
Experience
Team Leader/Supervisor
One Centurion · 2020 — 2023Oversaw a team of 12-15 agents, facilitating collaboration and addressing challenges to enhance productivity. Conducted outbound patient outreach to identify needs for medical braces and explained product benefits while ensuring compliance with healthcare guidelines. Utilized CRM software for tracking client information and managed workflows, demonstrating strong skills in Microsoft Excel for data management and basic reporting.Outbound Sales Representative
Supreme Contact Center · 2019 — 2020Served as a Generation Specialist, initiating contact with potential clients and qualifying leads. Engaged in nurturing relationships to foster sales conversions and support broader business development objectives, while performing outbound patient outreach.Outbound Sales Representative
Ipp Technologies · 2017 — 2018Conducted outbound calls to business owners to promote digital marketing solutions, emphasizing opportunities to enhance online visibility and search engine rankings. Engaged clients through sales efforts to educate them on the value of front-page placement in Google search and supported lead generation activities.Patient Advocate Level 2
Medrisk PhilippinesConducted outbound calls to patients, Adjusters, Nurse Case Managers, and Medical Doctors. Trained for HES Cases and performed document reviews and quality checks for Requests for Authorization (RFA), medical orders, and First Reports of Injury (FROI), ensuring accuracy and compliance for effective case handling and claims processing.
Skills & Expertise
Education
- Bachelor Of Secondary Education Major In MathICCT College · 2023 — 2024
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