Clement C.
Senior Business Operations Manager
Actively lookingNew to PlatformAbout
Clement C. is an experienced Senior Operations & Business Integration Leader based in Metro Manila, Philippines. With over two decades of leadership in complex customer and business operations, Clement has developed a reputation for driving operational excellence and business transformation. Currently at Globe Telecom, Clement manages end-to-end business operations for over 200 FTE, improving service delivery across customer service, broadband fulfillment, and technical support. Notable achievements include implementing KPI scorecards and executive dashboards to enhance business visibility and decision-making, leading to a 98% service level attainment. Previously, as a Training and Quality Manager at Concentrix, Clement enhanced quality and CSAT scores through strategic audits and performance analysis. Certified as an Operations Business Manager, Clement has a strong foundation in business systems, scalability, and process improvement, making significant contributions to revenue growth and operational accountability. He holds a Bachelor of Arts in Sociology and Business Management from the University of the Philippines.
Why hire me
You should hire me because I bring 20+ years of experience leading complex business and customer operations, with a proven ability to turn priorities into organized, measurable execution. I have led operations supporting 200+ FTE across three outsourced partners, built KPI dashboards and performance frameworks supporting 98% service-level attainment, and led workflow improvements that contributed to 20% business revenue growth. I am proactive, accountable, analytical, and solutions-oriented. I don't wait for problems to become bigger—I identify bottlenecks, clarify ownership, improve processes, and drive follow-through. I work well independently and cross-functionally, communicate clearly, and adapt quickly to changing priorities and systems. I bring operational discipline, continuous improvement, and a strong ownership mindset, with the goal of making the business more organized, visible, efficient, and scalable.
Experience
Business Operations Manager
Globe Telecom · 2018 — PresentOversee complete business operations for 200+ FTE across three outsourced partners, focusing on customer service, broadband fulfillment, technical support, and customer retention. Formulate operational plans that reflect business and leadership priorities, ensuring alignment of workflows, KPIs, and follow-through among cross-functional teams and partners. Create KPI scorecards, executive dashboards, and reporting frameworks to enhance business visibility and accelerate decision-making while maintaining 98% service-level attainment. Establish accountability through structured governance and performance reviews that incorporate KPI-driven action tracking.Training and Quality Manager
Concentrix · 2017 — 2018Direct initiatives for Quality and Voice of Customer by conducting audits, analyzing customer feedback, and recommending corrective actions based on performance reviews. Collaborate with Operations leaders and client stakeholders to elevate quality, customer satisfaction (CSAT), KPI achievement, client retention, and team performance. Act as a liaison for clients to synchronize expectations, quality objectives, business priorities, and operational execution. Enhance operational readiness through effective onboarding, knowledge transfer, and continuous improvement in training and performance monitoring.
Skills & Expertise
Education
- Bachelor of Arts in Sociology and Business ManagementUniversity of the Philippines
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