Conchitina J.
Junior Administrative Assistant
Open to offersNew to PlatformAbout
Conchitina Julia A., based in Novaliches, Quezon City, is an experienced Administrative Assistant with a strong background in customer service and office support. Her expertise lies in the meticulous management of calendars and appointments, effective CRM management across platforms like GoHighLevel, Close CRM, HubSpot, and data entry. Over her career, she has showcased her ability to handle high-volume inbound calls, client communications, and maintained detailed records to support daily operations efficiently in fast-paced settings. At Premium Finance Group, she adeptly coordinated client communications and provided comprehensive administrative support. Her role at a private boat and RV broker further honed her skills in scheduling and transaction coordination, while her time at NWR Financial Group emphasized file organization and appointment management. Julia's tenure as a customer service representative and team leader at Telus International and VXI Global Holdings, respectively, fortified her capabilities in managing customer inquiries, issue resolution, and team supervision.
Experience
Administrative Assistant / Appointment Setter
Premium Finance Group · 2024 — 2026Scheduled client appointments and managed calendars, handled both inbound and outbound calls along with follow-ups, updated CRM records and client data, supported documentation and reporting tasks, and coordinated communication between clients and internal teams.Administrative Assistant
Private Boat and RV Broker · 2023 — 2024Managed scheduling and client coordination, responded to inquiries and conducted follow-ups, maintained organized CRM records and client information, prepared listings along with administrative documents, and assisted in tracking and coordinating transactions.Administrative Assistant
NWR Financial Group · 2022 — 2023Provided administrative support while managing client communication, organized business documents and schedules, assisted in setting appointments, and maintained accurate records and documentation.Customer Service Representative
Telus International · 2020 — 2022Handled high-volume inbound calls and customer inquiries, resolved issues related to billing, accounts, and services, provided accurate information while supporting customer needs, and coordinated with internal teams to address concerns.Team Leader
VXI Global Holdings · 2018 — 2020Supervised a team of customer service representatives, offered coaching and feedback for performance improvement, assisted with scheduling and reporting, and managed escalations and issue resolution.Technical Support Representative
VXI Global Holdings · 2014 — 2018Provided technical support and troubleshooting, assisted customers with service-related issues, escalated complex problems to appropriate teams, and maintained a focus on service quality and customer satisfaction.
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