Conrade P.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Conrade P. is a seasoned business operations professional with a robust track record in customer service and workflow optimization, particularly adorned by his tenure as a Customer Service Representative. Over six years, he has honed his capabilities in driving operational efficiency, coordinating with stakeholders, and leveraging data-driven insights to enhance client satisfaction. He has served in notable capacities within various industries, using platforms like Salesforce to manage complex case resolutions and Zendesk for day-to-day customer interactions. At ANFDM LLC, Conrade escalated his expertise by managing increased volumes of customer inquiries and at Caddy Moving, he expanded his scope to include mover support and escalation management, employing tools like AirTable and Open Phone. His entrepreneurial spirit was manifested in managing KM 95 Eatery and Bubbles Laundromat, where he led teams and oversaw business operations, strengthening his leadership and adaptability skills. Conrade's academic foundation in Entrepreneurship from De La Salle Lipa complements his professional journey, equipping him with a strategic mindset for business growth and client-focused solutions.
Experience
Customer Service Representative
ANFDM LLC · 2025 — 2026Joined the customer service team for new Shopify stores, managing 220 emails per shift focused on subscription cancellations and refunds.Mover Support and Escalation Specialist
Caddy Moving · 2025 — 2026Initially managed payouts and accounts for Movers, later transitioned to the Escalations team handling issues from both customers and Movers, utilizing PayPal for disputes and employing AirTable, Open Phone, Zendesk, and Intercom for communication.Customer Service Representative
ANFDM LLC · 2025 — 2025Responded to at least 120 customer emails daily using Zendesk, addressing order-related issues including cancellations, refunds, and status checks.Customer Service Representative
Omnie (The Frye Company Account) · 2024 — 2025Supported customer requests for returns, refunds, exchanges, and stock verification; began with phone support and assisted email and chat teams when call volumes were low, managing 30-40 support calls/tickets per shift using Shopify, Odoo, Gorgias, and Aircall.Customer Service Representative
Aventus (Konscious Keto Account) · 2024 — 2024Handled customer inquiries related to returns, refunds, exchanges, and order fulfillment while promoting product upsells, addressing 40-50 support calls/tickets per shift with Shopify, Zendesk, Aftership, Samcart, and Five9.Customer Service Representative
TaskUs (DoorDash Account) · 2022 — 2024Provided assistance to delivery drivers regarding live order issues and was selected for the Non-Live Department to manage complex cases, document interactions using Salesforce, and communicate via Amazon Connect.Customer Service Representative
Agents Only PH (Domino’s Account) · 2022 — 2022Facilitated order placement over the phone and motivated customers to add additional items while processing 40-50 support calls per shift using the company’s admin website and Amazon Connect.Customer Service Representative
Teletech (United Healthcare Dental Insurance Account) · 2021 — 2022Completed HIPAA training to assist dental providers in verifying patient eligibility and coverage, handling approximately 50-60 support calls/tickets per shift while utilizing Optum and Amazon Connect for customer records.Business Owner
KM 95 Eatery · 2015 — 2020Managed daily operations, including sourcing ingredients, taking customer orders, and overseeing the kitchen staff; reviewed inventory and sales to guide daily procurement and operation decisions before closing the business due to the pandemic.Business Owner
Bubbles Laundromat · 2014 — 2015Implemented a business venture based on a structured business plan, overseeing operations and marketing alongside team members, while monitoring sales performance until the decision was made to discontinue operations post-graduation.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipDe La Salle Lipa · 2011 — 2015
- SecondaryDe La Salle Lipa · 2007 — 2011
- PrimaryDe La Salle Lipa · 2001 — 2007