Constelacion D.

Constelación D. is a seasoned Operations & Support Specialist with over eight years of expertise in technical support and systems implementation, showcasing a passion for optimizing enterprise infrastructure environments. She excels in diagnosing complex technical issues at the Tier 2 level, adeptly managing ticket lifecycles within ServiceNow and Jira. With a proven track record in maintaining systems across Windows and macOS platforms and managing Active Directory and Azure AD, Constelación provides clear and empathetic communication to non-technical stakeholders. In her freelance role as an AI Operations & Data Analyst and Content Quality Auditor, she rigorously audits AI outputs for factual consistency and designs structured database schemas with SQL. Her role as a Technical Support & Onboarding Specialist at Rich Products Corporation involved exceeding SLA metrics while facilitating corporate cloud system migrations using SAP and Google Workspace. At Compucom, as a Bilingual Service Desk Analyst, she ensured high First Call Resolution rates while authoring knowledge base documentation. Her foundational experience includes teaching roles with INEA, where she developed pedagogical frameworks for adult learners, demonstrating her ability to translate complex principles into user-friendly learning modules.