Crecentia D.

Crecentia S. is an accomplished International Customer Support & Billing Specialist based in Cape Town, South Africa, with over 7 years of experience effectively managing high-volume inbound and outbound communications. She excels in billing and dispute resolution and is proficient in using Zendesk and CRM systems within KPI-driven environments. Crecentia has demonstrated remarkable precision with a 98%+ accuracy in invoice validation and maintains strong SLA performance. Her experience spans roles at Hillspet Nutrition, the City of Cape Town, and SOHCO Property Investment, where she honed her skills in customer support, invoice management, and tenant liaison. Adept in technical systems such as Microsoft Office and Google Workspace, she has successfully improved retention and reduced billing turnaround times. Crecentia is fluent in English and conversant in several regional languages, which enhances her capability to support international night-shift operations aligned with US/UK time zones.