Cresha A.
Virtual Operations Assistant
Open to offersNew to PlatformAbout
I am a dedicated Virtual Assistant and Customer Service Representative with almost 3 years of experience providing excellent support to international customers through phone, email, and live chat.
I have experience resolving customer concerns, handling inquiries, processing requests, and maintaining high customer satisfaction while meeting performance goals.
In addition, I have experience in HR and Recruitment, including end-to-end recruitment, onboarding, employee documentation, and administrative support. I am highly organised, detail-oriented, and able to manage multiple tasks in a fast-paced remote work environment.
I am proficient in Google Workspace, Microsoft Office, Slack, Zoom, Salesforce, RingCentral, Pipedrive, Notion, Canva, CapCut, and GoHighLevel. I am a fast learner, dependable, and committed to delivering high-quality work with minimal supervision.
I am looking for a long-term opportunity where I can contribute my customer service, administrative, and communication skills while continuing to grow professionally.
Why hire me
You should hire me because I bring a strong combination of customer service, administrative, and operations support experience. I have experience handling client communication, managing reports and schedules, and supporting daily business operations. I'm a fast learner, detail-oriented, reliable, and able to work independently in a remote environment. I'm committed to delivering high-quality work and contributing to the success of your team.
Experience
Virtual Operations Assistant
SRQ Financial Solutions · 2025 — 2026▪︎Managed daily client communication through phone, email, and chat. ▪︎Coordinated appointments, schedules, and follow-ups with clients. Maintained and updated reports, spreadsheets, and operational trackers. ▪︎Organized and managed business documents, files, and records. ▪︎Assisted with administrative and operational tasks to ensure smooth day-to-day business operations. ▪︎Responded to client inquiries promptly and professionally. ▪︎Collaborated with internal teams to improve workflow and operational efficiency. ▪︎Maintained accurate records while ensuring confidentiality and data accuracy. ▪︎Utilized Google Workspace, Microsoft Office, CRM systems, and other productivity tools to support daily operations. ▪︎Demonstrated strong attention to detail, time management, and problem-solving skills in a remote work environment.Customer Service Representative
TaskUs, Conduent · 2021 — 2025▪︎Provided customer support through phone, email, and live chat. ▪︎Assisted customers with account inquiries, billing concerns, and service-related issues. ▪︎Resolved customer concerns efficiently while maintaining a high level of customer satisfaction. ▪︎Documented customer interactions accurately using CRM tools. ¤Followed company policies and quality standards to ensure excellent customer service. ▪︎ Collaborated with team members to meet performance metrics and service-level agreements (SLAs). ▪︎Demonstrated strong communic ation, problem-solving, and multitasking skills in a fast-paced environment.
Skills & Expertise
Education
- BS Tourism ManagementInternational School for Hotel and Restauranat Management · 2017 — 2018
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