Criscell D.
Mid-Level Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Criscell D. is a seasoned Sales and Client Support Professional with over 7 years of expertise in the healthcare and SaaS sectors. Her extensive experience in consultative selling, particularly with tools like Google Docs and CRM systems, has honed her ability to address client inquiries effectively. From managing a high volume of inbound calls at TeleTech Pampanga to assessing health insurance eligibility, Criscell excels in analyzing client needs and proposing informed solutions. At Tata Consultancy Services, she handled over 80 inquiries daily, addressing billing issues and coordinating service transitions. Her career has been marked by roles that required maintaining CRM documentation, promoting telecom products, and supporting upselling initiatives. A Bachelor of Science in Hotel and Restaurant Management from Holy Angel University underpins her academic background. Located in Pampanga, Philippines, she remains committed to helping clients navigate complex service landscapes with efficiency and clarity.
Experience
Customer Service & Sales Representative
TeleTech Pampanga · 2025 — 2026Handled a high volume of customer inquiries regarding health insurance coverage and eligibility. Assessed client qualifications based on established guidelines, identified needs, and recommended appropriate plans and add-ons. Clearly communicated pricing structures, benefits, and coverage comparisons while maintaining accurate CRM documentation and compliance.Senior Process Associate
Tata Consultancy Services · 2022 — 2023Managed over 80 inbound inquiries daily pertaining to billing and service transitions. Reviewed account details and presented payment arrangement options. Coordinated updates to accounts and ensured accuracy in documentation while delivering structured solutions in accordance with performance standards.Inbound Sales Representative (Telco Account)
TeleTech Pampanga · 2021 — 2022Assisted customers with inquiries related to telecom products and service upgrades. Presented pricing comparisons and bundled options, supporting upselling efforts through consultative communication while maintaining detailed CRM records.Sales & Support Specialist (Intuit QuickBooks)
TeleTech Pampanga · 2018 — 2021Managed live chat inquiries for both sales and support issues. Qualified leads, converted prospects into customers, and presented various product packages alongside pricing tiers. Generated sales opportunities through consultative communication and maintained accurate sales and customer documentation. Promoted healthcare add-ons, assisted clients in selecting plans, evaluated eligibility, and processed enrollments with detailed coverage explanations.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementHoly Angel University · 2009 — 2013