Cristal N.
Mid-Level Appointment Setter
Open to offersNew to PlatformAbout
Cristal N. is a seasoned professional with a background in Business Administration from Dr. Yanga's Colleges Inc. Her career has spanned several roles in corporate support and technical service sectors. At Pro-serve Corporate Support, she excelled as a Senior Appointment Setter/HR Apprentice, mastering the end-to-end recruitment process and managing HR databases while supporting onboarding and payroll activities. Her experience at WNS Global Services as a Senior Associate involved handling hotel reservations, including booking modifications and fee waiver negotiations. At Resultscx, Cristal provided essential technical support, offering troubleshooting solutions and aiding customers with phone activations. Her expertise is further underscored by her proficiency in tools such as Salesforce and Citrix, alongside her skills in problem-solving, effective communication, and time management.
Experience
Senior Appointment Setter/HR Apprentice
Pro-serve Corporate Support · 2025 — 2026Facilitated the end-to-end recruitment process by posting job openings, screening resumes, and scheduling interviews. Conducted initial phone screenings, coordinated with candidates, and supported the onboarding process, which included preparing contracts and collecting requirements. Maintained and updated employee records and HR databases while assisting in payroll preparation through timesheet verification and attendance monitoring. Organized company events and employee engagement activities, responded to employee inquiries regarding HR policies, and prepared necessary HR reports. Ensured confidentiality of employee information and performed general administrative tasks, including filing and data entry.Senior Associate
WNS Global Services · 2022 — 2025Managed hotel reservations for customers by booking, canceling, extending stays, and processing early check-ins and check-outs. Communicated with hotels to request fee waivers for bookings that fell within a penalty period or were non-refundable.Technical Support
Resultscx · 2021 — 2022Assisted customers with basic troubleshooting for signal issues on their phones and helped with the activation process for phones and SIM cards. Provided information on postpaid and prepaid plans to customers.
Skills & Expertise
Education
- Business AdministrationDr. Yanga's Colleges Inc
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