Cristelle A.
Mid-Level Real Estate Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Cristelle J. is an experienced professional with a background in sales, real estate, customer service, and social media management across companies such as Intouch CX, Teleperformance, SM Development Corporation, and Empire East Land Holdings Inc. As a Virtual Assistant and Customer Service Representative, she managed administrative support, handled blended accounts for platforms like Airbnb, and resolved booking and account issues through voice, chat, and email. In the real estate sector, she generated qualified leads, managed property presentations, and guided clients from inquiry to closing, serving both local and international clients. Proficient in graphic design using Canva, she created marketing content, managed social media calendars, and strengthened online brand presence for organizations like HappyGoSocial. With additional experience in payroll processing, tax auditing, and accounts payable at Happy Health Care, Cristelle J. combines strong process management with measurable outcomes in the real estate, property management, telecommunications, healthcare, and digital marketing industries.
Experience
Virtual Assistant | Sales
Intouch CX · 2024 — 2025Supported guests and hosts for Airbnb through various communication channels, including voice, chat, and email. Addressed booking issues, cancellations, refunds, and account concerns. Delivered timely solutions while upholding customer experience and platform policies.General Virtual Assistant
Upwork (Part-time) · 2025 — PresentProvided extensive administrative support, including email management, calendar coordination, and documentation. Created basic graphic designs with Canva for social media and marketing purposes. Managed client communication, tracked leads, and ensured an organized pipeline.Social Media Account Manager
HappyGoSocial (Part-time) · 2024 — PresentDeveloped and scheduled social media content to maintain brand visibility and audience engagement. Collaborated with clients for content creation, ensuring alignment with brand goals. Produced high-quality posts and managed monthly content calendars.International Real Estate Agent
SM Development Corporation · 2023 — 2024Engaged in active prospecting to generate qualified leads and conducted property presentations for potential buyers. Guided clients from initial inquiry through to reservation and closing while managing a sales pipeline.Accountant - Virtual Assistant
Happy Health Care · 2023 — 2024Managed payroll processing, ensuring compliance with regulations and accuracy of records. Facilitated tax audits and maintained financial records, with oversight of invoices and payments.Real Estate Agent
Empire East Land Holdings Inc. · 2021 — 2023Closed high-value property deals and built long-term relationships through strategic follow-ups. Provided tailored investment opportunities to clients and maintained updated market knowledge for competitive positioning.Customer Service Representative
Teleperformance · 2020 — 2021Assisted patients with billing, coverage, and account inquiries within a healthcare context. Managed a high volume of inbound calls, resolving complex issues while adhering to compliance guidelines. Maintained thorough documentation of interactions.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Marketing ManagementOur Lady of Fatima University · 2013 — 2017
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