cristian G.

Cristian G. is an experienced professional specialized in training, customer service, and churn prevention across business process outsourcing and customer experience management sectors. As a Communications Trainer at WIPRO, Cristian designed and delivered targeted training programs in grammar, pronunciation, and accent neutralization, using simulations and real-client scenarios to enhance communication effectiveness. Previously, at TechMahindra, Cristian developed customized product training, interactive workshops, and created diverse resources to improve knowledge retention and team performance. As a Learning Specialist for Foundever, Cristian’s scope included performance tracking, personalized coaching, and implementing training programs. Most recently, at XTENDOPS, Cristian served as a Churn Prevention Specialist, gathering customer feedback post-order and presenting insights via dashboards. Cristian demonstrates proficiency in Microsoft Office Applications, Google Workspace, and training program development, supporting teams in high-growth, customer-centric environments.