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Cristian R. — Mid-Level Sales and Customer Service Specialist from Mexico

Cristian R.

Mid-Level Sales and Customer Service Specialist

Mexico 6+ years
Open to offersNew to Platform
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About

Cristian S. is a seasoned professional specializing in business development and customer relationship management (CRM), with a diverse background in the telecommunications and e-commerce sectors. At OneStar, he served as an SDR, actively promoting the Housecallpro application to clients and assisting them in integration. His tenure at Teleperformance honed his bilingual customer service skills, providing troubleshooting for HughesNet Satellite Internet customers. Previously at TTEC Leon, he supported Dish Satellite TV customers with equipment upgrades and installations. As a former sales manager at Verizon, Cristian excelled in business-to-business (B2B) and business-to-consumer (B2C) environments, coaching new staff towards achieving sales goals. Fluent in Spanish and English, his expertise extends to data analysis and process improvement, leveraging SAP ERP systems to enhance operational efficiency.

Experience

  • SDR

    OneStar (Housecallpro) · 2022 — 2023
    Engaged with clients to promote the Housecallpro application and facilitated their enrollment in the platform.

  • Bilingual customer service retention

    Teleperformance · 2020 — 2022
    Assisted customers with troubleshooting issues related to HughesNet Satellite Internet and contributed to enhancing service speed while setting up streaming applications.

  • null

    SamartSites · 2020 — 2020
    Facilitated client acquisition for the online marketing platform and provided support for client login and registration issues.

  • Bilingual customer service retention

    TTEC Leon · 2018 — 2020
    Supported customers in upgrading their Dish Satellite TV equipment, handled troubleshooting tasks, and assisted with the setup of equipment in multiple rooms.

  • Sales Manager

    Verizon · 2000 — 2018
    Worked within B2B and B2C sectors while mentoring new staff to achieve their goals.

Skills & Expertise

Data AnalysisCustomer ServiceSalesHR GeneralistExcel Expert

Education

  • Preparatory education
    Art & Design High School
  • Secondary
    IS. 136 Charles O. Dewey School

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