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Cristina S. — Mid-Level Insurance Operations Analyst from Philippines

Cristina S.

Mid-Level Insurance Operations Analyst

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Cristina S., based in Cavite, Philippines, is a seasoned professional in the insurance and business process support sectors. Her expertise shines at Accenture Business Services Inc., where she currently functions as an Insurance Operations Analyst, serving as a global Librarian. In this role, she demonstrates proficiency in data management and document verification, ensuring accuracy and compliance through meticulous metadata drafting and uploading processes via SharePoint. Previously, Cristina showcased her robust quality assurance skills at AIG Shared Services, supporting underwriters and brokers by processing insurance policies and renewals, as well as handling account setups and endorsements in commercial and excess casualty domains. Her tenure at AsecAsia Inc. refined her leadership abilities, where she successfully managed a team and resolved workflow challenges. Cristina's career, dating back to roles like Team Leader and Proofreader, consistently highlights her strong commitment to precise execution and operational excellence within high-volume business environments.

Experience

  • Insurance Operations Analyst – Forms Library

    Accenture Business Services Inc. (Formerly AIG Shared Services) · 2021 — Present
    Acts as a global Librarian responsible for drafting metadata by collecting and tagging data from client forms into a spreadsheet. Reviews metadata for discrepancies or inquiries before the upload to SharePoint. Ensures the metadata template aligns with client expectations and that legal reviews are completed. Conducts manual and bulk uploads to the Global Library SharePoint while troubleshooting issues for support teams before escalating to ticketing. Completes all AIG business requirements accurately, performs quality checks on drafted metadata and uploaded forms, and informs the business upon completion of requests. Participates in UAT/product testing.

  • Business Processing Associate – Growth Enterprises (Excess Casualty), Workers Compensation and Manila Underwriting Services Team

    AIG SHARED SERVICES · 2012 — 2021
    Facilitates account setup and endorsement requests for underwriters and brokers in the commercial umbrella and excess casualty business. Responsible for completing account reservations by processing submissions from brokers/underwriters for Excess Casualty. Inputs data into rating systems according to varying procedures based on the line of business and state. Generates endorsements by creating and selecting endorsement reasons in the system, processes policy changes, and renewals, and manages Broker of Records.

  • Team Leader

    AsecAsia Inc. · 2011 — 2012
    Oversees team operations, providing supervision and support to team staff. Coaches and facilitates problem-solving while participating in teamwork. Delegates tasks, monitors timekeeping, manhours, and headcount, and communicates with team members through emails. Reports periodically to the manager regarding team and individual work accomplishments and issues.

  • Proofreader

    AsecAsia Inc. · 2009 — 2011
    Reviews advertisements crafted by artists, meticulously checking instructions against electronic copies to identify typographical, grammatical, and technical errors. Ensures the ad design, layout, and instructions align precisely with customer requests while meeting daily quotas to approve the ads on the same day. Conducts research to resolve discrepancies related to phone numbers, logos, and business names.

  • Centralize Invoicing Group Staff

    Benison Group of Companies - Abenson · 2005 — 2009
    Handles calls from branches concerning product deliveries and monitors receipt of deliveries, official receipts, and sales orders from various locations. Responsible for producing sales invoices, acknowledgment slips, and return slips, while maintaining daily driver records and monitoring delivery fees. Produces reports on documentation errors and extended warranty transactions from all branches.

  • Data Encoder

    Pink & Blue Soda Wears and Accessories Inc. · 2002 — 2005
    Encodes daily sales reports, delivery receipts from wholesalers, and packaging documents managed by purchasers. Monitors incorrect entries at stores and balances monthly delivery receipts while preparing and submitting total gross and net sales for wholesalers and concessionaires.

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