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Cristine C. — Mid-Level BPO Customer Service Specialist from Philippines

Cristine C.

Mid-Level BPO Customer Service Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Cristine R. is a seasoned data entry professional and virtual assistant with a strong background in customer service within the industrial equipment sector. With a Bachelor of Science in Computer Engineering from Negros Oriental State University, she applies her technical knowledge to enhance customer satisfaction. Over her eight-year tenure in the BPO industry, Cristine has cultivated exceptional communication and comprehension skills, effectively promoting and selling products by engaging customers across chat, voice, and email platforms. Her professional journey includes roles such as Community and Marketing Assistant at Patexia, where she excelled in data entry, expert search, and case labeling. At Thumbtack Philippines, Cristine honed her writing and research skills, contributing to snippet writing, generating quotes, and message labeling. As a Chat Specialist at SPI Global in Dumaguete City and earlier at Teletech Dumaguete, she adeptly handled customer inquiries and provided technical support. Committed to continuous learning, Cristine is detail-oriented and excels in data management, customer service, and market research, making her a valuable asset in fast-paced environments.

Experience

  • Community and Marketing Assistant

    Patexia · 2019 — 2026
    Performed data entry, conducted expert searches, and engaged in case labelling.
  • Writing and Research Associate

    Thumbtack Philippines · 2016 — 2019
    Involved in snippet writing, quote generation, data entry, message labelling, and served as a Pro-Assistant.
  • Chat Specialist (GEC)

    SPI Global Dumaguete City · 2013 — 2016
    Addressed inquiries via chat and email, participated in sales marketing, and was responsible for creating quotes.
  • Customer Service Representative

    Teletech Dumaguete · 2007 — 2013
    Responded to inquiries across chat, email, and phone; managed service inquiries and tickets; provided technical support and basic troubleshooting; handled chat support.

Skills & Expertise

Education

  • Bachelor of Science in Computer Engineering
    Negros Oriental State University (NORSU) · 2005 — 2008

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