Cristine B.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Cristine B., based in Cebu, Philippines, is a highly skilled professional with extensive experience in the customer service industry. With a Bachelor's degree in Information Technology from the University of Cebu, Cristine has a proven track record as a leader and problem-solver. Her journey includes roles such as a Customer Service Representative at Qualfon Philippines, where she delivered exceptional service via phone, resolving a wide range of customer inquiries and ensuring a seamless purchasing experience. As a Supervisor at the same company, Cristine managed a team of agents, providing coaching and mentoring to enhance their performance. Her tenure as an Ecommerce Customer Service Representative at GA Trading LLC honed her skills in maintaining CRM records and using platforms like Shopify to assist customers with orders and inquiries. Cristine is adept in tools such as Microsoft Office and Google Workspace, and exemplifies a commitment to customer satisfaction and operational efficiency.
Experience
Ecommerce Customer Service Representative
GA Trading LLC · 2025 — 2026Responded to customer inquiries via email and phone in a timely and courteous manner. Provided essential product information, including pricing, promotions, and shipping details. Assisted customers with order placement, shipment tracking, and return processing. Troubleshot customer issues and escalated complex cases to the appropriate team while maintaining detailed records using Shopify and other CRM tools.Customer Service Representative
Friday Plans SEZC · 2024 — 2025Addressed customer inquiries, concerns, and complaints through email, chat, and phone promptly. Delivered accurate information regarding products, pricing, and promotions while assisting with online forms. Managed order processing, tracking, and returns, along with occasional upselling. Collected customer feedback and encouraged participation in surveys, maintaining knowledge of products and services while documenting interactions in the CRM system.Supervisor
Qualfon Philippines, Inc. · 2023 — 2024Oversaw a team of agents, providing leadership, guidance, and support to enhance performance and achieve objectives. Monitored team productivity metrics, pinpointed areas for improvement, and implemented strategies accordingly. Offered coaching and mentoring to team members, focusing on feedback and development.Quality Assurance Analyst
Qualfon Philippines, Inc. · 2022 — 2023Assessed call quality and interactions between agents and customers to evaluate service standards. Evaluated agent performance based on adherence to scripts, accuracy of information, professionalism, and customer satisfaction. Identified areas for improvement and provided constructive feedback to enhance customer service delivery.Customer Service Representative
Qualfon Philippines, Inc. · 2019 — 2022Delivered exceptional customer support through phone interactions to resolve inquiries and complaints. Assisted customers with order placement, tracking, and returns, ensuring a seamless purchasing experience. Handled a high volume of incoming calls while maintaining professionalism and courtesy.Administrative Assistant
E-cool Philippine Services Corp · 2012 — 2015Managed incoming calls and customer inquiries effectively. Investigated and resolved a variety of customer issues while accurately encoding and monitoring relevant data. Organized and maintained both hard copy and soft copy files, and ensured all documents were current and properly documented.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of Cebu - Lapu-lapu and Mandaue Campus · 2014 — 2014
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