Crizon Q.

Not specified

• Remote / Virtual Assistant – Roadside & Accident Scene Management Dispatcher

  Peak Support LLC · 2025 — 2025
  Provided remote after-hours assistance for operations involving roadside and accident scene management. Coordinated efforts among towing companies, technicians, and insurance providers to arrange coverage and repairs. Handled service tickets, ensuring precise documentation and timely follow-ups. Communicated incidents clearly to internal teams for efficient escalation and resolution.

• Virtual Assistant / Customer & Technical Support (VoIP)

  NetlinkVoice / KNPWORLDWIDE · 2022 — 2024
  Delivered Tier 1 VoIP customer and technical support for hospitality clients throughout North America. Managed inbound and asynchronous inquiries through voice, email, and chat platforms. Investigated service issues, documented findings, and escalated cases as necessary. Worked with third-party technicians and network teams for dispatch and effective troubleshooting, supporting after-hours shifts with comprehensive documentation and Slack communication.

• Customer Service / Technical Support Specialist (TELCO)

  Transcom · 2022 — 2022
  Assisted Comcast customers with inquiries related to their accounts, billing issues, and service troubleshooting. Resolved discrepancies and guided users through technical solutions to restore service promptly. Maintained ticket documentation to ensure first-contact resolution and support escalations.

• Customer Service Support (Email)

  Convergys / Concentrix · 2021 — 2021
  Provided email-based customer support for services including home cleaning and handyman assistance, along with Lowe's partner services. Addressed customer inquiries regarding services and products while ensuring systematic follow-ups. Delivered clear, professional communication through written correspondence and maintained accurate case documentation.

• Customer Care Specialist / Technical Support

  Convergys · 2018 — 2021
  Supplied technical support for products and services from a major U.S. retail company. Assisted customers with setup, troubleshooting, and order updates, in addition to resolving payment issues. Investigated issues independently while providing clear guidance to customers, and kept detailed records for escalations and to avoid duplicate tickets.

• Seasonal Online & Service Recovery / Logistics Specialist

  Convergys · 2017 — 2018
  Managed backend and online processing of orders for a large U.S. retail client. Collaborated with internal teams to oversee inventory, shipping, and fulfillment, ensuring order accuracy and timely resolutions for service recovery cases.

• Customer Service Representative – Travel Account

  Teleperformance · 2015 — 2017
  Oversaw bookings for hotels, flights, and car rentals while assisting customers with inquiries and changes. Fostered strong customer relationships through effective communication and personalized support.

• Customer Service & Technical Support Representative (TELCO)

  Sutherland Global · 2014 — 2015
  Delivered billing and technical support for TV, internet, and phone services. Troubleshot service-related issues and guided customers through resolution steps, also responding to product inquiries and recommending relevant services tailored to customer needs.