Cybhel M.
Mid-Level Virtual Assistant
Open to offersNew to PlatformPortfolios
About
Cybhel M. is an experienced professional who has cultivated a versatile career in customer service and virtual assistance, specializing in managing high-volume inbound and outbound calls for diverse industries, including law firms, medical practices, and home service businesses. Cybhel excelled as a Virtual Receptionist and Email Manager/CSR at Gabbyville Virtual, serving as the first point of contact and ensuring exceptional client service. In roles at CEVA Logistics and Trifecta Credit Solutions, Cybhel demonstrated expertise in appointment setting and managing email correspondence, leveraging tools like Salesforce and GoHighLevel to track queries and maintain client engagement. Cybhel holds a Bachelor of Business Management from Silay Institute College, enhancing her comprehensive understanding of consumer behavior and marketing strategies.
Experience
Email Manager/CSR
Gabbyville Virtual · 2019 — 2026Managed high-volume inbound and outbound communications, acting as the primary contact for clients and patients from various sectors. Effectively addressed calls from law firms, medical offices, and home service enterprises while maintaining high standards of customer service.Credit Repair Appointment Setter
Trifecta Credit Solutions · 2025 — 2026Responded to inquiries from Facebook Lead Ads and inbound prospects interested in credit repair services. Contacted leads via phone and SMS to discuss the credit repair program, while managing appointment scheduling with Credit Repair Advisors.US Senior Recruitment Coordinator
PSG Global Solutions · 2016 — 2019Managed high-volume inbound and outbound calls, serving as the primary contact for clients and patients across various industries. Provided professional handling of communications for law firms, medical practices, and home service businesses to ensure exemplary customer service.CSR and Sales Representative
Concentrix · 2014 — 2016Provided comprehensive customer service through calls, focusing on delivering satisfaction and resolving issues for the client's customers within a designated service account.Virtual Receptionist
CEVA LogisticsHandled inbox email communications, providing direct reports to the field sales executive. Ensured the accuracy and timeliness of both incoming and outgoing mail for the account, while tracking online queries and assisting agents with supervisor calls.
Skills & Expertise
Education
- Bachelor of Business ManagementSilay Institute College · 2009 — 2013
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