Cynthia J.

Contributed to research activities by assisting with data collection, cleaning, and basic analysis. Aided in data-related tasks to support reporting and research initiatives. Helped prepare and review documents for journals and publications following research guidelines. Participated in community outreach to gather information as needed. Supported gender-related programs and initiatives. Compiled and organized data for reports and world university rankings. Assisted with internal grant processes, including documentation and coordination. Aided in the preparation of reports and office documentation. Supported the organizing committee for the 2025 6th Laikipia University international biennial conference, managing logistics and coordination. Engaged in innovation-related activities and events coordinated by the Directorate, assisting with organization and reporting.

Managed customer inquiries through phone, email, and digital platforms, addressing complaints and account issues. Gathered, verified, and documented customer data within CRM systems for follow-up and reporting. Conducted account audits, processed updates, and escalated complex issues to management. Met KPIs related to response time, call/email handling, and issue resolution quality.

Sought out new clients while maintaining relationships with existing customers. Conducted assessments, appraisals, and approvals for loan applications. Developed marketing strategies, debtor control templates, and market feasibility studies. Contributed to revenue growth through data-driven client engagement and reporting.