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Cyriane J. — Junior Customer Service Specialist from Philippines

Cyriane J.

Junior Customer Service Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Cyriane R. is an aspiring hospitality professional with a solid educational background in Hospitality Management from the University of Mindanao. Her career began as a Student Assistant at the University of Mindanao's College of Law, where she delivered essential administrative support, including filing, data entry, and document processing. In her role, she also coordinated notarization tasks and managed exam procedures with efficiency. Transitioning to the food service industry, Cyriane honed her customer service skills working at Golden Arches Development Corporation as a Service Crew member, focusing on order management and maintaining food safety standards. Her foray into the telecommunications sector at VXI involved handling customer service calls for telecom accounts, solving technical and billing issues swiftly. Further, as a Voice and Email Support Representative at Concentrix, she managed travel accounts, recommended travel deals, and ensured superior customer interactions. Her expertise encompasses communication, multitasking, and problem-solving, all bolstered by her adaptable nature across various industry domains.

Experience

  • Chat and Email Support Specialist

    Awesome OS Retail Account · 2024 — 2025
    Delivered customer support through chat and email for retail issues. Provided assistance with order tracking, replacements, returns, refunds, and product inquiries while managing multiple chat conversations and maintaining quality response times.
  • Voice and Email Support Representative

    Concentrix Travel Account · 2025 — 2025
    Handled customer accounts by updating personal information and resolving duplicate accounts. Assisted with account modifications and recommended travel deals and packages based on customer preferences and budgets. Responded to inquiries regarding resorts, accommodations, and travel details while ensuring accurate documentation and a high-quality customer experience.
  • Student Assistant

    University of Mindanao – College of Law · 2022 — 2024
    Supported daily office operations and coordination while providing administrative assistance that included filing, data entry, and processing documents. Engaged in notarization tasks and preparation of official documentation. Oversaw exam proctoring, monitored student compliance, and managed attendance records. Adapted to diverse responsibilities showcasing flexibility and multitasking abilities.
  • Customer Service Representative

    VXI Telco Account · 2024 — 2024
    Managed inbound customer service calls relating to telecommunications services. Assisted customers with billing inquiries, technical issues, and account questions while utilizing problem-solving skills to maintain high levels of customer satisfaction and adhere to service quality standards.
  • Service Crew

    Golden Arches Development Corporation · 2022 — 2023
    Provided customer service in a high-energy food service setting. Took orders, handled food, and performed cashiering duties while upholding cleanliness and food safety standards.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    University of Mindanao

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