Cyrus M.

Cyrus M. is an experienced Technical Support specialist recognized for delivering data-driven solutions across the consumer electronics and technology support sectors. At Concentrix, he provided comprehensive technical support for Apple products, assisting iPhone and Mac users with iOS and MacOS troubleshooting via phone. He worked at Foundever resolving hardware and software issues for Samsung TV customers and supported Uber driver-partners at TaskUs, troubleshooting navigation, payout, and account problems. Serving clients in the EMEA region, Cyrus previously resolved Netflix streaming and connectivity issues at TDCX and handled internet connectivity concerns for Talktalk UK customers at Transcom PH. He holds a Google Data Analytics Certification and a Bachelor’s in Electronics and Communication Engineering from the Polytechnic University of the Philippines, combining technical troubleshooting, issue diagnosis, data analysis, and customer service expertise to support global clientele.